This policy explains what personal information Softias LLC ("Softias", "we", "us") collects when you visit serverias.com, buy a license or use the Serverias app, why we collect it and the choices you have. The short version: your servers, passwords and server data stay on your computer. We only see what we need to sell and check licenses.
Who we are
Serverias is made by Softias LLC, registered at 30 N Gould St, Ste R, Sheridan, Wyoming 82801, USA. Softias is responsible for the personal information described in this policy.
What stays on your computer
Serverias connects from your computer straight to your servers. We do not run a cloud service in between, so:
- Server addresses, user names, passwords and SSH keys are kept on your computer. Passwords go in your system's secure password store (Keychain on macOS, Credential Manager on Windows, the Secret Service on Linux).
- Files, logs, databases, commands and anything else you see or change on your servers never pass through us.
- The app does not send usage analytics, crash reports or telemetry.
What we collect
When you buy a license
The checkout at billing.softias.com asks for your name, email address, the plan and the number of seats. We use them to process your order, send your license key and contact you about it. We do not store card numbers: payment details are entered with the payment provider that handles the transaction, under its own privacy policy.
When you activate a license in the app
To check that a license is valid and within its limits, the app sends the following to billing.softias.com:
- your license key;
- a device ID, which is a one-way hash of your operating system's machine ID and cannot be turned back into it;
- the platform (Windows, macOS or Linux);
- your computer's name, so you can tell your devices apart when you manage activations.
The app repeats the check from time to time with the license key and device ID only. The Free plan needs no license, so none of this is sent.
When the app checks for updates
The app downloads a small file from downloads.softias.com to see whether a new version is out. Like any download, this request includes your IP address, and our hosting provider may log it for security.
When you visit the website
serverias.com does not use analytics or advertising cookies. Our hosting provider records standard request data, such as your IP address, browser type and the pages you request, for security and to keep the site running. Fonts are loaded from Google Fonts, which receives your IP address when it serves them. The checkout opens from billing.softias.com, which uses cookies that are needed to complete your order.
The live chat on the website is provided by Crisp. It uses cookies and local storage to keep your conversation going between pages and visits, and Crisp receives your messages, any name or email address you choose to share, and technical data such as your IP address and browser.
When you contact us
When you use the live chat, email us or message us on WhatsApp, Facebook or LinkedIn, we receive your message and the contact details you send it from.
How we use it
- to deliver and activate the licenses you buy and to stop keys from being shared beyond their limits;
- to answer your questions and give support;
- to send service messages about your order, renewals and important security updates;
- to prevent fraud and abuse, and to meet legal, tax and accounting obligations.
We do not sell your personal information and we do not use it for advertising.
Who we share it with
We share personal information only with service providers that help us run Serverias, and only as much as they need:
- payment providers, to process your payment;
- hosting providers for serverias.com, billing.softias.com and downloads.softias.com;
- email providers, to send your license and answer you;
- Crisp, which provides the live chat on our website.
We may also disclose information when the law requires it, to respond to valid requests from public authorities, or to protect the rights, property or safety of Softias, our customers or others.
How long we keep it
We keep order and license records for as long as your license exists and afterwards for as long as tax and accounting laws require. When you deactivate a device, its activation is removed from your license. Support messages are kept while they are useful for helping you, and server logs are kept for a limited time for security.
Security
We protect personal information with encrypted connections (HTTPS), restricted staff access and regular updates. No method of transmission or storage is completely secure, but we work to protect your information and will tell you without undue delay if a breach affects you.
International transfers
Our team works from the United States and Bangladesh, and our service providers may process data in other countries. When your information moves across borders, we take reasonable steps to keep it protected as described in this policy.
Your rights
You can ask us for a copy of the personal information we hold about you, or ask us to correct or delete it. Depending on where you live, you may have more rights under laws such as the GDPR or the CCPA. Email us at support@softias.com and we will answer within 30 days. We may need to keep some records to meet legal obligations.
Children
Serverias is made for businesses and adults. We do not knowingly collect personal information from children under 13. If you believe a child has sent us information, contact us and we will delete it.
Changes to this policy
We may update this policy when the app or our practices change. The date at the top shows when it last changed. If a change is significant, we will say so on this page or by email.
Contact us
Questions about this policy or your information: email support@softias.com or write to Softias LLC, 30 N Gould St, Ste R, Sheridan, Wyoming 82801, USA.